Your SAP run day to day. Documented, monitored, under control.
Besteam takes on the day-to-day running of your SAP. Basis tasks, daily checks, access, support. A clear monthly plan, measured commitments, a report every month.
Does this sound familiar?
Basis tasks rely on a single person.
Patching, transports, refresh: it all goes through them. When they are away, nothing moves. When they leave, the knowledge leaves too.
A batch fails overnight, the business finds out in the morning.
No one is watching. The error surfaces through a user, not an alert. Half a day is already lost.
A badly validated transport breaks production.
An import in the wrong order, a forgotten dependency. The fix takes longer than the missing check.
Accounts and roles are created by hand, with no trace.
The audit asks who has access to what, since when, on what basis. The answer is rebuilt under pressure.
What we take on
Basis operations
- Patching: support packages, kernel, SAP notes.
- System refresh with post-processing.
- Validation and import of transports.
Daily checks
- Batch jobs and scheduled jobs.
- Interfaces: IDocs, RFC, middleware.
- Dumps, locks, database space.
Access and security
- User creation and management.
- Role management.
- Periodic review of authorisations.
Support
- Incidents and user requests.
- Small enhancements.
Our method applied to SAP
Industrialise.
A runbook for every recurring task. Daily checks are automated. Your operations no longer depend on one person’s memory; they become transferable.
Monitor.
AI spots anomalies: recurring batch failures, volume drifts, interfaces slowing down. You act on the signal before the incident.
Prove.
Every month, a report: what was done, what was fixed, the state of patching and interfaces.
Application monitoring is included
Monitoring of your applications and SAP interfaces is part of this service. It is the same foundation as our Application monitoring offer. Nothing extra to integrate.
A clear pricing model
1. Initial audit.
We identify your systems, recurring tasks and points of fragility. Together we define the catalogue of services.
2. Monthly plan.
Running the defined scope is covered by a fixed monthly plan. You know what you pay.
3. Complex changes.
Migration, version upgrade, Basis project: each request gets a quoted proposal. Nothing is executed without your approval. Hours are drawn from a contracted block of hours.
Our commitments
- Automated daily checks.
- Support in extended hours: [time window]. Outside this window: [to define].
- Response times by priority: [to define].
- Monthly operations report.
- Reversibility: runbooks, documentation and history belong to you.
The indicators you track
- Batch success rate.
- Interfaces in error.
- Request handling time.
- Rejected transports.
- Patching compliance.
Proof, not a promise
We already run a production SAP for a client of 1,500 employees in Geneva.
Start with an initial audit.
We map your systems, recurring tasks and risk areas. No commitment.